Here at Centred Scotland, we are pleased to welcome a report praising the standard of service provided at our Recovery Centre in Inverness.
The positive evaluation from the Care Inspectorate is a significant endorsement of the work of our dedicated staff.
The centre, the first of its kind in Scotland, provides residential support for up to 23 adults with mental health needs.
We already work with NHS Highland but also accept referrals from across the UK made by healthcare professionals such as doctors, nurses, or occupational therapists, as well as self-referrals for respite care.
While our aim at Centred is to support people at home or through our drop-in centres, some people need more intensive care.
The Recovery Centre provides support and respite in a non-clinical setting, with our residents able to stay as long as needed to aid their recovery.
The Care Inspectorate carried out an unannounced inspection at the premises in November 2025.
Using a six-point scale to evaluate quality, where 1 is unsatisfactory and 6 is excellent, the inspector’s report said the centre’s services were 4 or Good.
The score was consistent across all five categories covering the quality of the Recovery Centre’s team, its leadership, setting, how well it supports people’s wellbeing and planning of care and support.
Key messages from the report include –
- People benefit from the support provided at the Recovery Centre
- People are comfortable at the centre
- Staff are respectful and easy to talk to
- Management is knowledgeable, approachable and open to ideas
The report says residents’ views and wishes are sought and listened to.
“Staff had a respectful approach. They appreciated people’s different personalities, their individual preferences and how they wished to spend their days and weeks”, it says.
“The atmosphere was relaxed and friendly for people living there. People had opportunities to lead active lives.
“They made choices about their week, what would be enjoyable or interesting. People were supported as individuals. “
It adds: “People’s independence and decision making were promoted. The recovery approach to mental health support was central to the service.
“There was understanding of the challenges people could experience with their mental health.
“People’s ambitions, strengths, feelings of purpose and sense of wellbeing were also recognised as key factors.”
The inspectors said the centre’s management team were experienced in mental health support.
“They had an active presence within the service and people and staff members said managers were approachable. Positive relationships had been established.
“People can trust that management are in touch with what’s happening in the centre and keen for the service to be providing high quality support.”
The report also said that family members found staff welcoming and helpful.
“This helped them have trust in the service supporting their relative. Communication was good and (they) thought staff were responsible and reliable.”
On the back of the report we have already carried out improvements, and have plans in place, to make the service even better.
We are also delighted to announce our plans to re-decorate the centre’s interior with the help of a £7,500 grant received from B&Q.
Our chief executive David Brookfield said: “I welcome the latest inspection report for the Recovery Centre and I am delighted with the outcome.
“This non-clinical approach to recovery has been innovative in the Highlands and it’s great to hear the positivity throughout the report praising staff and the way they engage with the residents and their families.”
Find out more about the Recovery Centre.